Shropshire Gas corporate plan

This corporate plan describes our objectives and is intended to provide you with a clear sense of our direction. It is a product of our annual planning cycle and forms part of our wider commitment to being open about our intentions and aspirations.

Our purpose
Shropshire Gas will strive to reach the goal of ensuring that our customers, past, present and future, have no reason to consider any other company for their gas maintenance or installation requirements. We will do this by meeting the needs of our stakeholders.

	We work to help our clients provide better everyday services to customers and communities.
	We work to provide our employees with security and an environment in which they can develop – professionally and personally.
	We continually work to create value for the benefit of our customers, partners and clients.

Our aspirations
We’re an ambitious company. Our aspirations are to:

	Grow our business significantly, while valuing the contribution made by every individual.
	Understand our clients and their businesses, so we can anticipate their needs and develop new capabilities to support them.
	Establish close and long-term relationships with our clients, so they trust us to help look after their customers and communities, and improve the services they provide.
	Form long-term relationships with our joint venture partners and suppliers, always looking for an effective, efficient and collaborative approach.
	Create a working environment where people enjoy coming to work, have fun and have the opportunity to develop.

Our strategy
Our strategy is to build upon our current position as market leader and exploit our competencies in our chosen markets. Our focus is the installation, repair, servicing and maintenance of heating systems for social landlords across the region. We will evaluate and exploit new markets and opportunities that:

	Create a wider skill base within the heating market.
	Assist our clients to provide wider and better services to the communities that they serve.
	Provide a platform for Shropshire Gas to provide services within its key market.
	Return responsible and sustainable financial returns.

Our brand
Every day we serve our customers in towns and villages across three counties. We provide services that maintain and improve their quality of life. Every day our employees combine their energy and innovation to build the Shropshire Gas brand.

Our brand is who we are and what we stand for as a company. The Shropshire Gas brand encompasses all our people, the products we sell, the service we provide and relationships we build. We have four brand values that underpin everything we do:

	Performance – exceed industry standards.
	Innovative – deliver breakthrough solutions.
	Progressive – always looking for a new, better approach.
	Green – demonstrate environmental responsibility.

Shropshire Gas aspires to be one of the industry’s great companies. This is captured by the phrase ‘First for Service’ reflecting our brand positioning today and our aspirations to meet customer’s exacting requirements.

Our challenges
We are striving for continual improvement. We are never satisfied. We foster teamwork and knowledge sharing. We give our staff the tools and training to do their job well. We do this to maintain our competitive edge and deliver consistently outstanding performance.

In the next four years we expect to grow our business in turnover by approximately 15% per annum. We expect this to be achieved through acquiring Registered Social Landlord (RSL) contracts and by growing our services to our existing contract clients and private customers.

Our sales pipeline
The sales pipeline for gas service and maintenance contracts is driven by OJEU notices, relationships with existing owners of social housing and partnering agreements with other service providers. We are currently identifying many attractive new opportunities. From these we would expect to make a significant number of full tender submissions. Submissions are made to those clients with tenders that support the following criteria:

	Long term contracts of three or more years;
	Service and maintenance included;
	Partnering style contract;
	Suitable geography - where possible within reach of an existing contract; and
	Reasonable contractual conditions and tendering process.

Our corporate governance
Shropshire Gas has established good corporate governance measures over recent years. We are continuing to improve our governance procedures to meet future requirements. This work includes:

	Development of full risk register through facilitated risk workshops.
	Enhanced management account procedures and fully integrated systems.
	Succession planning methodology.
	Continual revision of policies including equal opportunities, health and safety, environmental, sustainability, diverse customer base initiatives, etc.
	Review of new initiatives including Investors in People and social responsibility programmes.
	Shropshire Gas’ objective is to remain ahead of legislative and client requirements with respect to corporate governance.

The environment
Shropshire Gas is totally committed to environmental issues and the preservation of all elements of our environment. We have a well-developed environmental policy and utilise licensed waste disposal services. We comply with the following Statutory Regulations:

	Control of Pollution Act 1974
	Control of Pollution (Special Waste) Regulations 1980
	The Chemical Hazard and Information Packaging Regulation (CHIP) 1994
	The Carriage of Dangerous Goods by Road Regulations 1996 (CDG)
	The Carriage of Dangerous Goods by Road and Rail (Classification, Packaging and Labelling) and Use Transportable Pressure Receptacle Regulations 1996 (CDGCPL2)

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